When considering a space management software, don’t forget to investigate these five frequently overlooked factors:
- Service and Support
- CAD Maintenance
After you invest in a new space management system, how do you get it up-and-running?
Implementation services vary widely across solutions, and now is the time to investigate the cost and time that is involved in configuring different space management systems. It may feel like you’re comparing apples to oranges, but unexpected implementation costs can quickly add up.
- Does your IT department need to get involved?
- Do you need to hire a third party?
- How long will it take to start using the system and gain meaningful results?
How will your space management solution share data between your existing software and applications?
You might expect cross-platform communication to be a given these days, but configuration and software integrations will involve a behind-the-scenes team. As technology evolves and new best-of-breed providers arise, seek a space management software that can easily collaborate with the systems of your choice.
- Can you avoid maintaining duplicate data?
- Will you be able to integrate the system with future technology, such as sensors, beacons, HR or finance systems?
3. Service and Support
Investigate the support and services that will be available after you purchase a solution, as well as the costs involved.
Support may be included in the package or not be available at all—requiring a third party or internal team to take on the role.
- Who can you turn to for help?
- What happens if your lead system manager leaves?
- How will you stay up-to-date on system upgrades and enhancements?
“Service is everything. We partner with companies that are of the same mindset. It’s important for us to know that we have business partners that are almost like family who we can reach out to when we need them.”
– Workplace Strategy Manager, Toyota
4. CAD Maintenance
Information is only as good as the data behind it. How will you ensure that you are working with current and consistent CAD plans?
When CAD plans become outdated, a space management system can be rendered useless. Don’t forget to account for this hidden cost. It may mean hiring new roles within your team, working with a third party, or finding a solution that includes this service.
With ever-increasing sophisticated data theft taking place, what measures will you take to protect your employee and spatial data?
Space management software should be treated as securely as an HR or finance system. This can involve new hardware and services, a data security team, and regular maintenance of the system. If these resources are not available to you, a SaaS model might be the way to go.
Wisp can help:
We’ve seen clients struggle with these five factors before switching to Wisp. That’s why our service model goes beyond SaaS to include implementation, integration, service and support, CAD maintenance, and security. Our team of Wisp Advisors, CAD Technicians, and Technical Support is standing by to help as much or as little as you need—from initial team trainings to running a last minute report for an executive meeting.
Learn more about our ongoing Wisp services >